first_imgGovernor Wolf Announces New Plan to Transform State Government Customer Service Experience Press Release Harrisburg, PA – Governor Tom Wolf today announced the launch of an ambitious initiative that will improve customer service by making it easier for Pennsylvanians to connect with state agencies and services, while protecting their privacy and personal information.“I learned in the private sector the most important part of business is trust and excellent customer service,” said Governor Wolf. “Pennsylvanians deserve the same from their state government. I am launching this groundbreaking new initiative that will transform how the state provides services to make it as easy and convenient for people as possible, whether it is online, on the phone or in-person.“We’ll use new ideas, secure technologies, and feedback to improve the overall experience of Pennsylvanians – our customers – across state agencies. With each improvement, we will always respect each person’s privacy and ensure their data in strictly protected.”The Customer Service Transformation consists of multiple long-term projects that will be accomplished over several years. The projects include:One Secure Online AccountOne challenge for Pennsylvanians is knowing which department provides a service they need. The initiative will seek to create a single online location and login for Pennsylvanians to access all commonwealth services.“The commonwealth offers so many services that are valuable to people,” said John MacMillan, Chief Information Officer. “We want to make it easier to go online to find what you are looking for, get it and move on with the rest of your day. We also want to build trust through a consistent look and feel that lets people know when they are using an official government service.”Pennsylvanians will access a growing number of online services using a single, secure account known as Keystone Login. The online profile is already offered by the Department of Community and Economic Development, Department of General Services, Pennsylvania Commission on Crime and Delinquency and Office of Administration.“Keystone Login is more than a username and password that can be used for multiple services; it is a suite of modern identity verification tools that can provide additional levels of security based on the type of service being accessed,” said Secretary of Administration Michael Newsome. “Keystone Login will provide added convenience to our customers and allow us to strengthen our overall security.”The Keystone Login will be added to more online services in the future as they undergo planned upgrades and modernization initiatives.One Phone NumberMany people prefer to speak to someone over the phone or in-person. Here again, knowing which department provides the service is a potential barrier.Similar to “311” systems in many cities, the Customer Service Transformation initiative will establish a single phone number to connect people to services. Existing phone numbers will continue to be available.The new central phone number is expected to be announced in the coming months. It will be rolled out to agency services in phases.Continuously Improving Customer SatisfactionThe initiative will also provide new opportunities for the public to provide feedback about the service they receive. This data will be used to identify opportunities to improve and innovate, as well as be published online.“We need to do more to listen to our customers and create mechanisms for transparency and accountability,” said Colby Clabaugh, Director of the Office of Performance Through Excellence. “We plan to build on the information currently being collected by agencies by expanding to more services, increasing the consistency of how we gather feedback and finding new ways to connect the data to achieve better outcomes.”As part of the announcement, the governor signed an executive order launching the Customer Service Transformation initiative and a separate executive order launching the Open Data, Data Management, and Data Governance and creating a new Chief Data Officer position.Visit to view all the goals of the Customer Service Transformation plan.Read the full text of the executive orders below. You can also view the executive orders on Scribd and as a PDF: Open Data and Customer Service.Open Data Executive Order 0… by Governor Tom Wolf on ScribdCustomer First Executive Or… by Governor Tom Wolf on Scribd July 24, 2019center_img SHARE Email Facebook Twitterlast_img read more

first_imgLast Updated: 27th December, 2019 16:47 IST Drake Chooses Nate Diaz Over Conor McGregor Despite Diaz Ranting Against Him In 2016 Drake has shown support for Conor McGregor through some of his biggest bouts in the UFC. However, the Canadian rapper revealed that Nate Diaz is his favourite. Also Read | When Conor McGregor And Ronda Rousey Gave An Epic Staredown In Intense Face-off COMMENT Also Read | UFC 246: Conor McGregor Vs Donald Cerrone Tickets Sold Out Within 3 Minutes Of Going LiveWhen Nate Diaz went off on Drake for supporting Conor McGregorInterestingly, when Nate Diaz handed Conor McGregor his first loss in the UFC, Nate Diaz went off on all those celebrities that had voiced their opinion about a sport they’ve probably watched a handful of times. Drake was one such celebrity. Nate’s tirade was in response to the star power support Conor McGregor had received through their buildup to the fight. The Stockholm native had aimed a dig at Drake and others stating they are completely oblivious to the sport. While accusing them of a lack of knowledge on the sport, Diaz also stated that the mainstream celebrities like Drake and Justin Bieber picked Conor McGregor as he is more popular in MMA.Also Read | Floyd Mayweather, Conor McGregor Gift Themselves Top High-end Cars On Christmas DayMeanwhile, Nate Diaz last fought at UFC 244 in November where he suffered a controversial loss to Jorge Masvidal for the BMF title and is currently serving a 90-day medical suspension from the sport. Conor McGregor, on the other hand, is gearing up for his eagerly anticipated return to the Octagon in little over three weeks in a UFC 246 headliner against Donald “Cowboy” Cerrone. SUBSCRIBE TO US LIVE TV Drake has been one of Conor McGregor’s main celebrity supporters joining his entourage for his showdown against the reigning lightweight champion Khabib Nurmagomedov. The Canadian rapper was also seen parading around an Irish flag and taking pictures with McGregor during the pre-fight weigh-in last year. The Canadian artiste has also shown support for the Irishman before his bout against Nate Diaz at UFC 196 back in 2016. However, he recently revealed that Nate Diaz is one of his favourite fighters despite his poor MMA record which stands at 21-12 as of his last UFC fight.Also Read | Donald Cerrone Explains Why He Does Not Intend To Bad-mouth Conor McGregorcenter_img Danish Ansari Written By WATCH US LIVE First Published: 27th December, 2019 16:47 IST FOLLOW USlast_img read more