Governor Wolf Announces New Plan to Transform State Government Customer Service Experience Press Release Harrisburg, PA – Governor Tom Wolf today announced the launch of an ambitious initiative that will improve customer service by making it easier for Pennsylvanians to connect with state agencies and services, while protecting their privacy and personal information.“I learned in the private sector the most important part of business is trust and excellent customer service,” said Governor Wolf. “Pennsylvanians deserve the same from their state government. I am launching this groundbreaking new initiative that will transform how the state provides services to make it as easy and convenient for people as possible, whether it is online, on the phone or in-person.“We’ll use new ideas, secure technologies, and feedback to improve the overall experience of Pennsylvanians – our customers – across state agencies. With each improvement, we will always respect each person’s privacy and ensure their data in strictly protected.”The Customer Service Transformation consists of multiple long-term projects that will be accomplished over several years. The projects include:One Secure Online AccountOne challenge for Pennsylvanians is knowing which department provides a service they need. The initiative will seek to create a single online location and login for Pennsylvanians to access all commonwealth services.“The commonwealth offers so many services that are valuable to people,” said John MacMillan, Chief Information Officer. “We want to make it easier to go online to find what you are looking for, get it and move on with the rest of your day. We also want to build trust through a consistent look and feel that lets people know when they are using an official government service.”Pennsylvanians will access a growing number of online services using a single, secure account known as Keystone Login. The online profile is already offered by the Department of Community and Economic Development, Department of General Services, Pennsylvania Commission on Crime and Delinquency and Office of Administration.“Keystone Login is more than a username and password that can be used for multiple services; it is a suite of modern identity verification tools that can provide additional levels of security based on the type of service being accessed,” said Secretary of Administration Michael Newsome. “Keystone Login will provide added convenience to our customers and allow us to strengthen our overall security.”The Keystone Login will be added to more online services in the future as they undergo planned upgrades and modernization initiatives.One Phone NumberMany people prefer to speak to someone over the phone or in-person. Here again, knowing which department provides the service is a potential barrier.Similar to “311” systems in many cities, the Customer Service Transformation initiative will establish a single phone number to connect people to services. Existing phone numbers will continue to be available.The new central phone number is expected to be announced in the coming months. It will be rolled out to agency services in phases.Continuously Improving Customer SatisfactionThe initiative will also provide new opportunities for the public to provide feedback about the service they receive. This data will be used to identify opportunities to improve and innovate, as well as be published online.“We need to do more to listen to our customers and create mechanisms for transparency and accountability,” said Colby Clabaugh, Director of the Office of Performance Through Excellence. “We plan to build on the information currently being collected by agencies by expanding to more services, increasing the consistency of how we gather feedback and finding new ways to connect the data to achieve better outcomes.”As part of the announcement, the governor signed an executive order launching the Customer Service Transformation initiative and a separate executive order launching the Open Data, Data Management, and Data Governance and creating a new Chief Data Officer position.Visit PA.gov to view all the goals of the Customer Service Transformation plan.Read the full text of the executive orders below. You can also view the executive orders on Scribd and as a PDF: Open Data and Customer Service.Open Data Executive Order 0… by Governor Tom Wolf on ScribdCustomer First Executive Or… by Governor Tom Wolf on Scribd July 24, 2019 SHARE Email Facebook Twitter
Andre Villas-Boas has denied a Football Association charge over comments he made about referee Chris Foy after Chelsea’s controversial derby defeat against QPR last month.The Blues boss was charged with improper conduct having revealed he had been “aggressive” towards Foy after the game at Loftus Road, where Chelsea lost 1-0 and had Jose Bosingwa and Didier Drogba sent off.Villas-Boas was furious that after awarding QPR an early penalty, Foy twice waved away Chelsea’s appeals for a spot-kick in the second half.AdChoices广告He said at the time: “The ref was poor. Very, very poor. And it reflected in the result.“I spoke to him at the end and I was aggressive to him and I don’t care whether he was okay with it or not.”Foy booked seven more Chelsea players during the match and the club were subsequently fined £20,000 after admitting an FA charge of failing to ensure their players conducted themselves in an orderly fashion.
The U.S. women’s national team closed out an unbeaten 2018 with a friendly wins over Portugal and Scotland, but it was anything but straightforward for Jill Ellis’ side.Ellis experimented a bit with her roster and lineup choices, and as a result the U.S. was much more disjointed than usual in a pair of 1-0 victories.In the end the manner in which the U.S. won these two matches in Europe likely won’t matter much, with 2019 now the focus. It was quite the 2018 though, with the U.S. going 18-0-2 and winning the SheBelieves Cup, the Tournament of Nations and the Concacaf Women’s Championship. Editors’ Picks Man Utd ready to spend big on Sancho and Haaland in January Who is Marcus Thuram? Lilian’s son who is top of the Bundesliga with Borussia Monchengladbach Brazil, beware! Messi and Argentina out for revenge after Copa controversy Best player in MLS? Zlatan wasn’t even the best player in LA! Before we move on to 2019, let’s look at five takeaways from the USWNT’s wins at Portugal and Scotland.Europe shows its strength in depthThe U.S. took on the best Concacaf had to offer last month and had exactly zero trouble dispatching any and all-comers from their region, ending the Concacaf Women’s Championship with 26 goals scored and zero conceded in five matches.Against Portugal and Scotland, however, the U.S. hardly had things its own way. Though the results were there, the USWNT struggled to impose itself on the two games and could have easily ended up drawing either match.Portugal finished third in its World Cup qualifying group and failed to reach France, while Scotland recently qualified for its first World Cup ever. Neither country is even in the top 10 of UEFA, according to the latest FIFA rankings.Though the U.S. emerged victories against both countries, Portugal and Scotland’s performance against the world champions was a clear demonstration of how deep UEFA is compared to other regions.Defense holds firm as shutout streak continuesThe U.S. is the favorite to lift the World Cup again next summer not just because of its dynamic attack, but increasingly because of its stout back line.Though defense hasn’t always been a strong point for Ellis’ side, the U.S. has progressed to the point where it has now posted nine consecutive clean sheets. The last goal the USWNT conceded was in August, and it ended 2018 with just 10 goals conceded in 20 matches.Becky Sauerbrunn and Abby Dahlkemper look to be forming an increasingly solid partnership at center back. The injured Tierna Davidson will have a fight on her hands to take away the position from Dahkemper come 2019. Ellis does some experimentingEllis used the relatively low-stakes environment of the two games to try a few different looks formation-wise, alternating between setups with three and four at the back. Don’t expect the team to permanently move away from its preferred 4-3-3, but Ellis got a chance to see how her team looked in a few different formations, something that could come in handy down the line.It wasn’t just the formations, though. The U.S. also deployed Alex Morgan at a wide attacking role against Scotland to give Carli Lloyd the start at target forward, and gave Crystal Dunn – the team’s starting left back – a start in central midfield. Ellis also gave several newcomers a look over both games. Speaking of those new faces…Newcomers fail to make a caseEllis named seven players to this roster who didn’t make the final cut for the Concacaf Women’s Championship: Adrianna Franch, Merritt Mathias, Danielle Colaprico, Allie Long, Andi Sullivan, Jessica McDonald and Emily Fox. Of that group, Mathias and Franch didn’t see the field in either match while Long played just two minutes versus Scotland.While those three will have wanted more of a chance, the remaining four didn’t do a whole lot to increase their odds of making next summer’s World Cup squad either. Colaprico may have helped herself the most, showing a clean touch and solid distribution in two appearances off the bench.McDonald scored against Portugal, but it was a fortunate finish that came after missing two earlier gilt-edge chances. UNC sophomore Fox started both games but didn’t appear to be quite ready for the international level in her first two caps. Sullivan was solid if unspectacular while playing the first half against Portugal, and then wasn’t seen against Scotland. In an extremely deep player pool, none of the newcomers will feel particularly great about the amount they bolstered their World Cup chances.Franch still can’t get a lookU.S. starting goalkeeper Alyssa Naeher was not named to either the NSWL Best XI or the Second XI this season. The same goes for backup Ashlyn Harris. The league’s best goalkeeper instead was U.S. third-stringer Adrianna Franch, who earned Best XI honors due to her performances with the Portland Thorns. Though she is a regular call-up for the USWNT, Franch’s stellar club form still has not translated to a single cap.If there ever was a time to give Franch a shot, it would have been these friendlies. Ellis rotated her squad all over the field, giving a look to players like Fox, Colaprico and McDonald, who all played in both games after entering camp with one cap combined.Unfortunately for Franch, her search for a first cap will continue into 2019. Naeher started against Portugal while Harris got the nod versus Scotland. Both goalkeepers had shaky moments but Ellis is still reluctant to give her third-stringer a shot. If it didn’t happen in these games, Franch may now have to wait until after the World Cup to get her chance.
ATHENS – Greek wrestler Maria Prevolaraki won bronze at the 2018 European Championships finals at the Palace of Sport Youth in Dagestan on Friday.It is the second year in a row that Prevolaraki ends up winning a medal in the 53 kg category; last year she placed among the top three at both the World and the European Championships. In her final round on Friday she faced Turkish Aysun Erge to win by 12-7. It was the first bronze for Greece at this year’s championships.Male wrestler Giorgos Meletov was defeated by France during trials for the 79 kg category, while Kyrillos Binenbaum will wrap up the Greek participation at this year’s championships with a match on Saturday, in the 74 kg category.TweetPinShare88 Shares
French goalkeeper Hugo Lloris, who recently lifted the World Cup with the national team in Russia, was given a driving ban of 20 months and was fined after pleading guilty to a charge of drunk driving, British media reported on Wednesday.The Tottenham Hostpur keeper admitted that he was drunk twice as much the drink-drive limit of 35 micrograms when he was caught by police in central London last month when he failed a breathalyser test.Lloris was out with France teammates Laurent Koscielny and Olivier Giroud.Lloris was fined 50,000 pounds at Westminster Magistrates’ court. Prosecutor Henry Fitch said police found Lloris in an unmarked car driving at 15mph in a 30mph zone.The court heard that Lloris veered his car “towards parked vehicles” before correcting himself and went through a red light.READ – Tottenham Hotspur goalkeeper Hugo Lloris charged with drink drivingDavid Sonn, defending, said the “spectacular fall from grace” was not lost on Lloris.”On July 15 he was arguably the proudest man on the planet (having captained France to a World Cup triumph),” Sonn was quoted as saying by the BBC.”Just 40 days later, he was arrested. He experienced the indignity of being handcuffed and put in a police station overnight.”Magistrate Amanda Barron said it was “pure luck” that Lloris did not cause damage to other vehicles or pedestrians.Joshua Harris, director of campaigns for British road safety charity Brake, said it was disappointing to see a role model such as Lloris admitting to breaking the law by drink driving.advertisementAlso read – France captain Hugo Lloris apologises for drink-driving incident”We expect the captain of Tottenham Hotspur and his national team to be setting a good example, not flouting the law in such a manner,” Harris said in a statement.”This kind of dangerous behaviour is selfish, illegal and puts lives at risk.”Lloris, who joined Spurs from Olympique Lyonnais in 2012, apologised for the incident after he was charged by the Metropolitan Police last month.”Just like every man, I have a private life. I made a mistake and I have to accept it,” Lloris told RMC Sport.”I have to stay focused on what is the most important thing, in my mind — that’s the pitch. I have the support of my family and my friends. And I still want to go out onto the pitch to enjoy myself and continue improving,” Lloris added.(With Reuters inputs)
The Ministry of Justice will be taking steps to bring more restorative justice centres on stream at the community and parish levels this year. Nine restorative justice centres have been established across the island since the passing of the Restorative Justice Act in 2016. In addition, two parish justice centres have been set up in St. Ann and Portland, and these will be complemented by others during the year. Approximately 1,662 persons have benefited from these sessions, with 189 agreements reached between victims and offenders. Story Highlights The Ministry of Justice will be taking steps to bring more restorative justice centres on stream at the community and parish levels this year.This was disclosed by Permanent Secretary in the Ministry, Carol Palmer, while addressing a recent restorative justice conference at the Spanish Court Hotel in St. Andrew.Nine restorative justice centres have been established across the island since the passing of the Restorative Justice Act in 2016. In addition, two parish justice centres have been set up in St. Ann and Portland, and these will be complemented by others during the year.Mrs. Palmer said that 200 restorative conferences have been convened, bringing together victims, offenders and members of the community with trained facilitators for healing and forgiveness.Approximately 1,662 persons have benefited from these sessions, with 189 agreements reached between victims and offenders.The Permanent Secretary said it is her vision for Jamaica to stand out in the Caribbean and the world as a restorative justice society.“As an alternative model, restorative justice provides the opportunity for everyone to participate in peace-building and social transformation. Restorative justice focuses on the needs of victims and offenders, and complements the litigious processes of the courts,” she noted.She said that the model challenges stakeholders to examine the root causes of crime and violence in order to break the cycles.“It is an approach based on the assumption that crime has its origins in social conditions; therefore, communities must also take some responsibility for remedying those conditions that contribute to crime, and work to promote healing,” she pointed out.She said the Ministry has brought on board “justices of the peace, educators, faith leaders, upstanding leaders in communities across Jamaica, retired and working age, young and mature, uptown, downtown and around town, rural and urban, to become architects of peace as restorative justice facilitators”.She is urging others to “join us in the forgiveness and rehabilitation of offenders, the healing and empowerment of victims and the building of trust in communities”.
Advertisement Facebook Advertisement Advertisement Montreal-born poet, songwriter and artist, Leonard Cohen has died at the age of 82.A posting on Cohen’s official website gave no other details but said a memorial would take place in Los Angeles at a later date.The posting says Cohen’s family has requested privacy “during their time of grief.” Cohen, who favoured black suits, fedoras and tweed caps, was born in Montreal on Sept. 21, 1934, to a middle-class family.He studied at the same high school as Canadian poet Irving Layton — who he credited as one of his influences — and after learning the guitar formed a country group known as the Buckskin Boys.A big break came in 1966 when Judy Collins recorded his standard “Suzanne,” and he came out with his first album “Songs of Leonard Cohen” the same year.BY THE CANADIAN PRESS.ADDITIONAL STORY LINKSROLLING STONE MAGAZINE CBCBBC Login/Register With: LEAVE A REPLY Cancel replyLog in to leave a comment Twitter