first_imgTravelManagers IMAGE: PTM Lyndall Hewitt (left) with National Partnership Manager, Suzanne LaisterTwice a year TravelManagers’ personal travel managers (PTMs), from all over Australia, come together for a series of state-based meetings, organised by the National Partnership Office (NPO). Designed to keep attendees updated on the direction of the company, the state meetings provide participants with insights into what is happening at NPO, information from suppliers and, perhaps most importantly in a network of 570 home-based consultants, the opportunity to enjoy opportunities to connect with their colleagues.TravelManagers’ Executive General Manager, Michael Gazal says meetings were held in Melbourne, Perth, Brisbane, Sydney and Adelaide, with a webinar version made available to PTMs who were unable to attend in person.“This round of meetings focused on our planning for the future of TravelManagers,” says Gazal. “In particular, it covered new commercial opportunities, updates from our Financial, Commercial and IT departments, and there was also time allocated to presentations from several of our key supplier partners.”MelbourneAmong the 200-plus PTMs who attended the five meetings were 23 who were each celebrating five years with TravelManager – a milestone which Gazal says the company is happy to mark by providing commemorative plaques and bottles of champagne.“Close to half of our PTMs have been with us for more than five years. We attribute much of our success in retention to our focus on understanding the needs of the network and maintaining constant contact with our PTMs through state meetings and through the work of our nine state-based Business Partnership Managers (BPMs).“State meetings give PTMs the ability to talk directly to the NPO experts in fares/ticketing, digital and social media, accounting and operational processes and general marketing – both formally in each meeting and informally on a one-on-one basis during the breaks throughout the day: some of our most valuable conversations take place over a cup of coffee.” ENDSlast_img read more